Shipping policy
At Mars Jewelry Gifts, we carefully prepare and package every order to ensure your jewelry arrives safely and ready to enjoy or gift.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
Personalized, customized, or made-to-order items may require additional processing time. Any additional timeframe will be noted on the product page whenever applicable.
Shipping Times
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated transit times may vary depending on the destination, shipping service, carrier, weather, customs processing, and other circumstances beyond our control.
Typical delivery estimates are:
United States: 3–7 business days after dispatch
International: 5–14 business days after dispatch
These are estimated delivery times, not guaranteed delivery dates. Customs processing may occasionally cause additional delays. Shopify
Shipping Rates
Available shipping options and shipping costs are displayed at checkout based on your delivery address, order size, and selected shipping method.
From time to time, Mars Jewelry Gifts may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.
Order Tracking
When your order is shipped, we will send you a shipping confirmation email containing your tracking information when tracking is available.
Please allow some time for tracking information to become active after your package has been accepted by the carrier.
Once a package is in the carrier's possession, tracking updates and delivery scans are controlled by the carrier.
International Shipping
Mars Jewelry Gifts ships internationally to selected destinations.
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically collected at checkout, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or similar charges.
Customs fees and import taxes are determined by the destination country's authorities and are outside of our control. Shopify Help Center
Please note that, since August 29, 2025, the United States no longer applies the previous de minimis treatment to imports. As a result, U.S. imports may be subject to duties and import taxes regardless of shipment value. Shopify Help Center
Customs Delays
International orders may be delayed by customs authorities.
Mars Jewelry Gifts does not control customs procedures, inspection times, or customs charges.
Providing accurate product and recipient information helps reduce the risk of customs delays. International customs documentation may require product descriptions, value, weight, country of origin, and HS codes. Shopify Help Center
Incorrect Shipping Addresses
Please carefully review your shipping address before completing your purchase.
Once an order has been shipped, we may not be able to change the delivery address.
Mars Jewelry Gifts is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address or failure to accept delivery, additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your tracking information shows that your package is delayed, please contact the shipping carrier first using the tracking number provided.
If your package appears to be lost or has had no tracking movement for an extended period, please contact us and we will assist you in opening an investigation with the carrier when applicable.
Delivery timelines can be affected by customs, weather, carrier delays, holidays, or other events outside our reasonable control.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom, or the delivery location indicated by the carrier.
You should also contact the carrier directly.
Mars Jewelry Gifts will assist with the carrier investigation when appropriate, but we cannot guarantee replacement or refund for packages that are confirmed as delivered by the carrier.
Damaged Packages
Please inspect your package when it arrives.
If your jewelry arrives damaged or defective, please contact us within 7 days of delivery and provide clear photographs of the jewelry and the packaging.
We will review the issue and work with you to determine the appropriate resolution.
Shipping Restrictions
Certain destinations may be unavailable due to carrier restrictions, customs regulations, or other applicable requirements.
We reserve the right to cancel or refuse shipments to destinations where delivery is not reasonably possible or legally permitted.
Returns
For information about returns and refunds, please see our Return & Refund Policy.
Contact Us
For questions regarding shipping or your order, please contact Mars Jewelry Gifts through our website's contact page or the customer service email provided with your order.
Mars Jewelry Gifts
Sterling Silver Jewelry & Gifts