FAQ
How long does delivery take?
We prepare your order in 2–3 business days. After dispatch, delivery takes 3–5 business days to the United States, 2–4 business days within Europe and 3–8 business days to other countries.
How much does shipping cost?
Shipping to the United States is $15 and free on orders of $350+. Shipping within Europe is $27.86–$31.91 depending on the country and free on orders of $250+. Canada is $20 (free on $350+). The exact cost for your country is shown at checkout. See our Shipping & Returns page for details.
Will I have to pay customs or import taxes?
US and European orders ship with duties and import taxes prepaid, so there is nothing extra to pay on delivery. For other countries, import duties and fees may be charged by your local customs office.
How can I track my order?
Every order ships with tracking. Once your piece is dispatched, you will receive an email with your tracking number.
How can I check product sizes?
Every product description lists its dimensions in grams, inches and centimeters.
Which products can be personalized?
Most of our signet rings and pendants can be engraved on the back with up to 20 letters for free. We can also engrave flat silver necklaces on the back for an extra cost. All silver designs can be made in 10K, 14K or 18K gold — contact us for a quote.
Are the stones natural?
No. Pieces with stones use lab-created cubic zirconia stones, which are safe and very durable.
Can I cancel or change my order?
Because every piece is made to order, orders can be cancelled or changed within two hours of purchase. After that, production has usually started.
What is your exchange and refund process?
If you ordered the wrong size, we are happy to help with an exchange. Shipping costs apply; please send the item back with a tracked shipping service. Your new piece goes into production as soon as we receive the parcel in unworn condition. If your order arrives damaged or is not what you ordered, contact us within 14 days of delivery with photos and we will make it right.
Can I wear my jewelry in water?
Our 925 sterling silver is very durable, but we do not recommend long showers, swimming or the gym. Plated pieces are more delicate and should be handled with care.
How do I find my ring size?
You can use the size chart in our product photos, but the most accurate way is to be measured at a local jewelry shop.
Do you offer a discount on the first order?
Yes. Sign up to our newsletter and use code WELCOME10 at checkout for 10% off your first order.
How can I contact you?
Email us at marsjewellerygifts@gmail.com or use our contact page. We usually reply within a few hours.